The Hot Plate
Refund Policy
Last updated: 19 August 2026
Backgrounds are digital items delivered instantly. This policy explains when we refund them.
1. Right of withdrawal
As an EU consumer you normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery has started, which you accept at checkout. We nevertheless apply the goodwill rules below.
2. When we refund
We refund in full if: the background was charged but never unlocked; the same item was charged twice; the item does not work as described; or the purchase was clearly accidental and you tell us within 14 days.
3. When we usually do not refund
We generally cannot refund a background that was delivered and used simply because you changed your mind, or because you cleared your browser data and lost access — in that case contact us and we will restore the unlock instead.
4. How to ask
Email contact@assiettechaude.com with the payment receipt from Stripe (or the email address used at checkout) and the name of the background. We answer within 5 business days.
5. How refunds are paid
Approved refunds are issued to the original payment method through Stripe, usually within 5 to 10 business days depending on your bank. No fee is deducted.
6. The app itself is free
Heating, the thermostat, the timer, plate mode and the default background are free and require no purchase or account.
Makesense Records SARL — contact@assiettechaude.com